ScriptRoll Support
Real help from a real person. Every support request goes to the same inbox — and gets an actual reply.
Contact
For any question, bug report, or feature request, email:
Please include your device model (iPhone, iPad, or Mac), the version of ScriptRoll you're running, and a short description of what happened. A screenshot or short screen recording makes things much faster to diagnose.
Common questions
My scripts aren't syncing between devices.
ScriptRoll syncs through your personal iCloud account. Make sure every device is signed in to the same Apple ID and that iCloud Drive is enabled in Settings. Sync usually completes within 15 seconds of opening the app with a network connection.
The teleprompter text shows up in my recording.
It shouldn't — the recorded video file contains only what the camera captured. If you're seeing text in the saved video, it likely came from a screen recording, not from ScriptRoll's record button. Email support and we'll take a look.
I imported a script but speakers aren't color coded.
Speaker auto-detection looks for lines that begin with [NAME]: or NAME: in all caps. You can always open the script in the editor and assign speaker colors manually.
I bought on iPhone — do I have to pay again on iPad or Mac?
No. ScriptRoll is a Universal Purchase. Sign in to the App Store with the same Apple ID on your other Apple devices and the app installs without another charge.
Can I get a refund?
All App Store purchases are handled by Apple. You can request a refund through reportaproblem.apple.com.
Response time
Support is handled by a single person — Dwayne — not a ticket queue. Expect a reply within one business day.
Privacy & terms
For details on how ScriptRoll handles data, see the Privacy Policy and Terms of Use.